Article 1: Reservation

It is recommended for anyone wishing to stay at Goldstar Apartments Nice to book in advance and obtain the hotelier’s approval. In order to confirm and guarantee each reservation, a valid credit card number will be requested at the time of booking. The hotel residence contract is considered concluded once an agreement is reached between the parties.

Article 2: Payment and Payment Methods

The accommodation service is payable upon confirmation of the reservation for non-refundable bookings and at the time of check-in for refundable bookings. Long-term rentals must be paid on a weekly basis.

We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. Cash payment is also possible.

In accordance with Article 2102 of the Civil Code, the client cannot object to the retention of their luggage if they refuse to pay.

A credit card number will be required as a guarantee. A pre-authorization of the total stay will be made for each refundable reservation at the time of check-in and released if no damage or non-payment is observed. The full amount will be charged for non-refundable bookings.

In the case of a stay without a credit card, a cash security deposit will be required upon arrival and will be refunded at departure if no damage or non-payment is observed.

Article 3: Reservation Modification, Cancellation, No-show, Early Departure, and Commitment

In the event of reservation modification or cancellation, the client is obliged to inform Goldstar Apartments Nice within the deadlines indicated on their confirmation. If the client fails to inform Goldstar Apartments Nice within the specified deadlines, they are obliged to pay the penalties as stated on the reservation confirmation.

In the case of early departure, the full stay is due.

No-shows will be charged according to the conditions specified in the reservation confirmation.

If the stay is extended, the client must inform the reception to make a new reservation, subject to availability and the current rate. Goldstar Apartments Nice may not be able to offer the same suite for additional nights.

All refunds will be made within 45 days.

Article 4: Tourist Tax

The tourist tax, not included in the reservation price, is in effect in the municipality. It is payable on-site. The amount for 2023 and 2024 is €2.95 per person per night.

Article 5: Check-in – Suite Access

Upon arrival, the client must present identification and a credit card under the same name. Without these documents, Goldstar Apartments Nice will not be able to process your suite rental request.

Upon arrival, unless agreed upon by the management, the client cannot demand to occupy the room before 3:00 PM. The nightly rental ends at 12:00 PM, regardless of the client’s arrival time. A luggage storage service is available for clients to leave their belongings at the Goldstar Apartments Nice reception. Upon arrival, the client should inquire about the operating hours of various services at Goldstar Apartments Nice.

The client cannot introduce unknown persons into the suite unless authorized by the establishment. For security reasons, the client cannot rent a suite for a number of people exceeding the limits set by current regulations. Please ensure that the door to your apartment is properly closed before leaving. Pets are only allowed with the approval of the management and may incur additional charges.

Article 6: Reception

The reception is not responsible for your luggage or items left in public areas. The staff at Goldstar Apartments Nice can be reached at any time by dialing 9 from your suite’s phone or the residence’s phone number, which is 04.9316.92.77.

Article 7: Parking

The parking facility is private and exclusively reserved for individuals who have rented an apartment at Goldstar Apartments Nice. We offer our clients an underground parking facility, under surveillance and secure, at €25 per day per vehicle (maximum height 1.90 meters), subject to availability. For vehicles exceeding these dimensions, Goldstar Apartments Nice has outdoor parking spaces available at €15 per day per vehicle, subject to availability. While all security measures are taken, we are not liable for theft or damage to vehicles parked on our premises. As a courtesy, we request that you park your vehicles in a considerate manner so as not to occupy an excessive amount of space to the detriment of others.

Article 8: Cleaning and Maintenance

For your safety, as well as that of our staff, no one enters your suite during your stay. It is cleaned and disinfected before your arrival. Essential cleaning equipment is provided, and bed linens and towels are changed once a week. The client must take care of the minimum cleaning of the kitchen and the apartment before departure. In the event that an apartment is excessively disorderly and difficult to access, the housekeeper may decide not to clean the apartment. Pets are not allowed to be left alone in the suites. Housekeeping staff is not authorized to enter apartments for cleaning in the presence of clients.

Article 9: Respect for Other Guests’ Peace and Harmony

Apartments will be made available to the client in good condition. Noise, even during the day, is prohibited. Any client causing disorder or disturbance in any form may be immediately evicted. For the tranquility of the establishment, all noise must cease between 10:00 PM and 7:00 AM.

Article 10: Responsibilities

Children and pets are under the full responsibility of the client.

Article 11: Prohibitions

For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the hotel. In accordance with Decree No. 2006-1386 of November 15, 2006, which sets the conditions for enforcing the smoking ban in places intended for collective use, smoking at Goldstar Suites may result in an additional charge of €68 or legal action. The management of Goldstar Apartments Nice prohibits smoking in the suites. Any violation of this provision will result in charges for the cost of restoring the suite to service for the affected night(s).

Article 12: Damage

We kindly ask you to respect the premises and the decor of your room. In case of any problems, the client will be held liable. In the event of damage, Goldstar Apartments Nice reserves the right to charge the client for the cost of repairs, replacement, or any inconvenience caused to other guests. The same applies to any violations identified after the client’s departure, where the compensation amount will be debited from the client’s card.

Article 13: Complaints

The suites made available to our clients are inspected, functional, and in good condition. Our clients are encouraged to immediately report any deficiencies to the hotel reception. Any complaints about the quality of services provided should be presented to the hotelier immediately after taking possession of the suite or noticing the issue. No compensation will be payable if clients do not promptly inform the hotelier. The management reserves the right to find a solution.

Article 14: Forgotten Items

The management declines all responsibility for lost or forgotten items in the suites, the parking area, and the common areas of the establishment. The shipping of items found by the staff is the exclusive responsibility of the client.

Article 15: Departure

Upon departure, the client must return the key(s) of their suite to the reception. It is forbidden to take any item belonging to Goldstar Apartments Nice. The client must immediately inform the hotelier if they discover a mistake and return the taken item, otherwise, they will be charged.

Article 16: Acceptance of the Regulations

The internal regulations of the residence apply to all reservations. Any stay implies the acceptance of the specific conditions and the internal regulations of Goldstar Apartments Nice. Non-compliance with the provisions above leads to the immediate termination of the contract.

The Management